Booking policies
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Your reservation
A ticket is confirmed only after payment has been verified and a booking PNR has been issued. Selecting a seat does not reserve it. Temporary reservations expire if payment is not completed.
Fares and full-bus bookings
The displayed total includes all charges. Any full-bus discount applies only when all passenger seats are booked together for the same journey. Prices on confirmed tickets remain unchanged.
Passenger cancellation and refund policy
Cancellation charges and refunds are based on the time remaining before the scheduled departure of your booked journey.
| Cancellation time before departure | Refund |
|---|---|
| 24 hours or more | 100% refund |
| 12 hours or more but less than 24 hours | 50% refund |
| Less than 12 hours | No refund |
Terms and conditions
- Cancellation requests must be submitted directly to SMC Travels customer support. Online self-service cancellation is not available.
- The cancellation time is calculated based on the scheduled departure time of your booked journey.
- Approved refunds will be processed to the original payment method within 4–5 business days after approval. Bank or payment-provider processing time may vary.
- If SMC Travels cancels a journey, passengers will receive a full refund of the fare paid for the affected journey.
- The refund policy applies to the passenger’s eligible ticket fare. Any separately disclosed, non-refundable fees must comply with applicable law.
For cancellation assistance, provide your booking PNR and registered mobile number. Contact SMC Travels.
Boarding
Check the boarding point and departure time on your ticket and keep the ticket available for staff. Contact the operator if you need boarding assistance.